TTD/TTY & Visual Support | Public Participation | About MTC

TTD/TTY & Visual Support

The Americans with Disabilities Act, or ADA, prohibits discrimination on the basis of disability. MTC ensures that our policies provide effective communications for all citizens of the Bay Area.

TTD/TTY Eqipped Call box
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MTC Archives

For Hearing & Speech Impairments

TTD/TTY

Communication with us may be made using a telecommunication device for the deaf, or TDD, also known as a text telephone, or TTY. 

TDD/TTY: (415) 778-6769

Assistive listening devices

Assistive listening devices are available when attending a meeting in the Bay Area Metro Center.

Devices may be requested from the committee secretary. Advance notice is preferred by contacting:

MTC Public Information Office
Phone: (415) 778-6757

ADA accommodations

For a sign language interpreter, reader, written materials or other ADA accommodations, please notify us at least three working days in advance (five days’ notice is preferred), and every effort will be made to provide assistance.

Printed materials are available in alternative formats upon request. Please call MTC for more information:

Phone: (415) 778-6757
TTY/TDD: (415) 778-6769

Access to call TTY call boxes

Access to call boxes in the nine counties of the San Francisco Bay Area is now available with TTY keyboards and screens.

Similar communication systems are also present in bridge call boxes on the Carquinez, San Mateo-Hayward and Benicia-Martinez bridges.

MTC SAFE is working to install additional bridge call boxes on the remaining Caltrans-owned toll bridges.

All TTY call boxes connect to our private call-answering center, with the ability to receive and respond to TTY calls.

For Visual Impairments

Request a reader to attend meetings

Readers may be requested to attend meetings, with a minimum of three working days in advance of the meeting. Five days’ notice is preferred.

Please contact:

MTC Public Information Office
Phone: (415) 778-6757

Request audio recording or Braille translation of meeting agendas and write-ups

Requests for meeting agendas and routine agenda item write-ups must be received at least three working days in advance of the meeting (five days’ notice is preferred).

For people with voice synthesizer-equipped computers, agendas and meeting materials are available here in our “Meetings” section, and we offer electronic transfer of written materials or CD.

Otherwise, the usual means of translation will be audio recording or Braille.

Please contact:

MTC Public Information Office
Phone: (415) 778-6757

Other written communications may be requested through the Public Information Office noted above.

We take into account your specific needs, cost, time constraints and the type of documents to be provided, choosing between audio recordings, Braille translations or electronic transmission via computer or CD.

Please note that we may take up to four weeks to copy lengthy reports and documents. There may be a charge for the cost of copying.

Contact us

If you have a concern regarding MTC’s compliance with the Americans With Disabilities Act, please contact:

Mamie Lai
Director of Administrative Services
Phone: (415) 778-5260
Email: mlai@mtc.ca.gov

Responsible Employee and Complaint Procedure

Responsible Employee:

MTC’s Director of Administrative Services, Mamie Lai, has been designated as the MTC employee to coordinate its efforts to comply with and carry out its responsibilities under federal and state laws governing accessibility of MTC facilities and programs, including 28 CFR Part 35.107 and 49 CFR Part 37.17.  Her full contact information is as follows:

Mamie Lai
Director of Administrative Services
Metropolitan Transportation Commission
375 Beale Street
San Francisco, CA 94105
(415) 778-5260
mlai@mtc.ca.gov

Informal Complaint Procedure:

Any applicant, program beneficiary, or member of the public who believes MTC is not in compliance with the Americans with Disabilities Act and/or MTC Executive Director’s Management Memorandum 301 is encouraged to take his or her concerns to the Director of Administrative Services for an informal investigation. The Director of Administrative Services will respond to such concerns in a timely manner, reporting back to the individual or group within five working days.

Formal Complaint Procedure:

If the matter is not resolved informally to the complainant's satisfaction, the complainant may file a written complaint with the MTC Deputy Executive Director, Operations, specifying the complainant's allegation of discrimination and the relief sought. 

The Deputy Executive Director, Operations, will designate a Complaint Review Officer (CRO) to gather information relevant to the complaint, recommend findings, and prepare a proposed response. The CRO shall have 10 working days to review the complaint and propose a resolution to the Deputy Director, Operations. The Deputy Director, Operations, shall respond to the complainant in writing within 15 working days of receipt of the complaint, including in the response notification of the complainant's right to appeal, as described below.

If the complainant is not satisfied with the Deputy Director, Operations' response, then s/he may notify the Deputy Director, Operations, in writing within 5 working days that an appeal to the Commission is desired. The Chair of MTC's Administration Committee will appoint a three-Commissioner panel, which will review the complaint and the Deputy Director, Operations' response and recommend a final determination regarding the complaint to the Administration Committee. The decision of the Administration Committee shall be the final agency determination.

A formal complaint or written appeal therefrom may be submitted to the MTC Deputy Executive Director, Operations as follows:

Andrew B. Fremier
Deputy Executive Director, Operations
Metropolitan Transportation Commission
375 Beale Street
San Francisco, CA 94105
afremier@mtc.ca.gov

Our website can be used with screen readers.

Most of the images on our web site also have text image tags that should be readable if your browser supports this function.

We also have a site index.

If a web page has an online form or document that is not accessible, please contact:

MTC Public Information Office

Phone: (415) 778-6757

Email: info@mtc.ca.gov

We are pleased to provide this website for accessing information about MTC programs and services.

If you have any suggestions for improving the accessibility of any website features, please contact:

Brenda Kahn

Email: bkahn@mtc.ca.gov

MTC regularly posts live audio streams from meetings of the full commission and selected committees on our website, and archives them for approximately 30 days after the meetings take place.

In addition, from time to time we videotape a meeting or workshop, and post the video here on our website, too.

If you are hearing impaired and need a transcript of these materials, please contact:

MTC Public Information Office at TDD/TTY Phone: (415) 778-6769

Email: info@mtc.ca.gov