Bay Area Metro Center  
375 Beale Street  
San Francisco, CA 94105  
Meeting Agenda  
Regional Network Management Customer Advisory Group  
Adina Levin, Chair  
Warren Cushman, Vice Chair  
Friday, February 23, 2024  
1:00 PM  
Board Room - 1st Floor  
The Regional Network Management Customer Advisory Group is scheduled to meet on Friday  
February 23, 2024 at 1:00 p.m.  
This meeting shall consist of a simultaneous teleconference call at the following location(s):  
500 metros,Este del Canopy, Calle, Montezuma-Delicias Rd, Provincia de Puntarenas,  
Montezuma, 60111, Costa Rica  
Meeting attendees may opt to attend in person for public comment and observation at 375  
Beale Street, Board Room (1st Floor). In-person attendees must adhere to posted public  
health protocols while in the building. The meeting webcast will be available at  
encouraged to participate remotely via Zoom at the following link or phone number.  
Members of the public participating by Zoom wishing to speak should use the “raise hand”  
feature or dial *9. When called upon, unmute yourself or dial *6. In order to get the full Zoom  
experience, please make sure your application is up to date.  
iPhone One-Tap: US: +13462487799,,89140000203# US (Houston)  
+16694449171,,89140000203# US  
Join by Telephone (for higher quality, dial a number based on your current location) US:  
888 788 0099 (Toll Free) or 877 853 5247 (Toll Free)  
Webinar ID: 891 4000 0203  
International numbers available:  
Detailed instructions on participating via Zoom are available at:  
Members of the public may participate by phone or Zoom or may submit comments by email at by 5:00 p.m. the day before the scheduled meeting date. Please  
include the committee or board meeting name and agenda item number in the subject line.  
Due to the current circumstances, there may be limited opportunity to address comments  
during the meeting. All comments received will be submitted into the record.  
Clerk: Wally Charles  
Adina Levin, Chair; Warren Cushman, Vice Chair  
Bob Allen, Hillary Brown, Zack Deutsch-Gross, Anne Olivia Eldred, Dylan Fabris, Gerry Glaser,  
Ian Griffiths, Dwayne Hankerson, Wendi Kallins, Corina Lieu, Emily Loper, Emily Martinez,  
Sebastian Petty, Phillip Pierce, Terry Scott, Brian Stanke, and Amy Thomson  
1. Call to Order / Roll Call / Confirm Quorum  
A quorum of the Commission shall be a majority of its voting members (10).  
2. Compensation Announcement (Clerk)  
3. Consent Calendar  
Minutes of the January 26, 2024 Meeting  
Board Approval  
4. Approval  
Annual Work Plan Development  
Proposed 2024 work plan for the Regional Network Management (RNM)  
Customer Advisory Group.  
Ky-Nam Miller, MTC  
5. Information  
Clipper START Pilot Program Update  
Staff will provide an update on the Clipper START Pilot Program to grow  
and evolve the Program.  
Judis Santos, MTC  
Fare Integration Updates  
Progress update on the Clipper BayPass pilot and Reduce/No-Cost  
Transfer Policy.  
Terrence Lee, MTC and Michael Eiseman, BART  
6. Public Comment / Other Business  
Customer Advisory Group members and members of the public participating by Zoom  
wishing to speak should use the “raise hand” feature or dial *9. When called upon,  
unmute yourself or dial *6.  
7. Adjournment / Next Meetings  
The next meeting of the Regional Network Management Committee Customer Advisory  
Group will be held on Friday, April 26, 2024 at 1:00 p.m. at the Bay Area Metro Center,  
375 Beale Street, San Francisco, CA. Any changes to the schedule will be duly noticed  
to the public.