Bay Area Metro Center  
375 Beale Street  
San Francisco, CA 94105  
Meeting Agenda  
Regional Network Management Customer Advisory Group  
Friday, January 26, 2024  
1:00 PM  
Board Room - 1st Floor  
This meeting shall consist of a simultaneous teleconference call at the following location(s):  
Meeting attendees may opt to attend in person for public comment and observation at 375  
Beale Street, Board Room (1st Floor). In-person attendees must adhere to posted public  
health protocols while in the building. The meeting webcast will be available at  
ttps://mtc.ca.gov/whats-happening/meetings/live-webcasts. Members of the public are  
encouraged to participate remotely via Zoom at the following link or phone number.  
Members of the public participating by Zoom wishing to speak should use the “raise hand”  
feature or dial *9. When called upon, unmute yourself or dial *6. In order to get the full Zoom  
experience, please make sure your application is up to date.  
Attendee Link: https://bayareametro.zoom.us/j/83731503443  
iPhone One-Tap: US: +13462487799,,83731503443# US (Houston)  
+12532158782,,83731503443# US (Tacoma)  
Join by Telephone (for higher quality, dial a number based on your current location) US:  
888 788 0099 (Toll Free) or 877 853 5247 (Toll Free)  
Webinar ID: 837 3150 3443  
International numbers available: https://bayareametro.zoom.us/u/kdhj8jENFV  
Detailed instructions on participating via Zoom are available at:  
https://bayareametro.zoom.us/u/kdR1hznEgA  
https://mtc.ca.gov/how-provide-public-comment-board-meeting-zoom  
Members of the public may participate by phone or Zoom or may submit comments by email at  
info@bayareametro.gov by 5:00 p.m. the day before the scheduled meeting date. Please  
include the committee or board meeting name and agenda item number in the subject line.  
Due to the current circumstances, there may be limited opportunity to address comments  
during the meeting. All comments received will be submitted into the record.  
Roster  
Bob Allen, Hillary Brown, Warren Cushman, Zack Deutsch-Gross, Anne Olivia Eldred,Dylan  
Fabris, Gerry Glaser, Ian Griffiths, Dwayne Hankerson, Wendi Kallins, Adina Levin, Corina  
Lieu, Emily Loper, Emily Martinez, Sebastian Petty, Phillip Pierce, Terry Scott, Brian Stanke,  
and Amy Thomson.  
1. Call to Order / Roll Call / Confirm Quorum  
A quorum of the Committee shall be a majority of its voting members (10).  
2. Compensation Announcement (Clerk)  
3. Consent Calendar  
3a.  
23-1454  
Action:  
Minutes of the October 27, 2023 Meeting  
Approval  
Attachments:  
3a_10_27_2023_RNM Customer Advisory Group Draft Minutes  
4. Approval  
4a.  
23-1458  
Election of RNM Customer Advisory Group Chair and Vice Chair  
Nomination and election of the Chair and Vice Chair of the RNM Customer  
Advisory Group.  
Action:  
Approval  
Presenter:  
Ky-Nam Miller  
Attachments:  
4a_23-1458_Summary Sheet RNM CustAG Chair ViceChair Elections  
5. Information  
5a.  
23-1453  
Regional Mapping and Wayfinding Project Update  
Update on the development of prototype signage for the Regional Mapping  
& Wayfinding Project (RWMP).  
Action:  
Information  
Presenter:  
Attachments:  
Gordon Hansen, MTC and Jumana Nabti, BART  
5a_23-1453_Draft RNM CustAdvGrp RMWP Project Update  
5ai_23-1453_Attachment A.pdf  
5b.  
23-1457  
Transit Transformation Action Plan Two-Year Status Update  
Update on the overall implementation status of near-term actions identified  
in the Transit Transformation Action Plan (TAP).  
Action:  
Information  
Presenter:  
Allison Quach  
Attachments:  
5b_23-1457_Transit Transformation Action Plan Two-Year Status Update  
5bi_23-1457_Attachment A  
5bii_23-1457_Attachment B  
6. Public Comment / Other Business  
Customer Advisory Group members and members of the public participating by Zoom  
wishing to speak should use the “raise hand” feature or dial *9. When called upon,  
unmute yourself or dial *6.  
7. Adjournment / Next Meetings  
The next meeting of the Regional Network Management Customer Advisory Group will be  
held on Friday, February 23, 2023 at 1:00 p.m. at the Bay Area Metro Center, 375 Beale  
Street, San Francisco, CA. Any changes to the schedule will be duly noticed to the  
public.  
Public Comment: The public is encouraged to comment on agenda items at Committee meetings  
by completing a request-to-speak card (available from staff) and passing it to the Committee secretary.  
Public comment may be limited by any of the procedures set forth in Section 3.09 of MTC's Procedures  
Manual (Resolution No. 1058, Revised) if, in the chair's judgment, it is necessary to maintain the orderly  
flow of business.  
Meeting Conduct: If this meeting is willfully interrupted or disrupted by one or more persons  
rendering orderly conduct of the meeting unfeasible, the Chair may order the removal of individuals who  
are willfully disrupting the meeting. Such individuals may be arrested. If order cannot be restored by  
such removal, the members of the Committee may direct that the meeting room be cleared (except for  
representatives of the press or other news media not participating in the disturbance), and the session  
may continue.  
Record of Meeting: Committee meetings are recorded. Copies of recordings are available at a  
nominal charge, or recordings may be listened to at MTC offices by appointment. Audiocasts are  
maintained on MTC's Web site (mtc.ca.gov) for public review for at least one year.  
Accessibility and Title VI: MTC provides services/accommodations upon request to persons with  
disabilities and individuals who are limited-English proficient who wish to address Commission matters.  
For accommodations or translations assistance, please call 415.778.6757 or 415.778.6769 for  
TDD/TTY. We require three working days' notice to accommodate your request.  
Acceso y el Titulo VI: La MTC puede proveer asistencia/facilitar la comunicación a las personas  
discapacitadas y los individuos con conocimiento limitado del inglés quienes quieran dirigirse a la  
Comisión. Para solicitar asistencia, por favor llame al número 415.778.6757 o al 415.778.6769 para  
TDD/TTY. Requerimos que solicite asistencia con tres días hábiles de anticipación para poderle  
proveer asistencia.  
Attachments are sent to Committee members, key staff and others as appropriate. Copies will be  
available at the meeting.  
All items on the agenda are subject to action and/or change by the Committee. Actions recommended  
by staff are subject to change by the Committee.