Bay Area Metro Center  
375 Beale Street  
San Francisco, CA 94105  
Meeting Agenda  
Regional Network Management Customer Advisory Group  
Adina Levin, Chair  
Warren Cushman, Vice Chair  
Friday, April 26, 2024  
1:00 PM  
Board Room - 1st Floor  
This meeting shall consist of a simultaneous teleconference call at the following location:  
Ledding Library, 10660 SE 21st Ave., Milwaukie, OR 97222  
Meeting attendees may opt to attend in person for public comment and observation at 375  
Beale Street, Board Room (1st Floor). In-person attendees must adhere to posted public health  
protocols while in the building. The meeting webcast will be available at  
encouraged to participate remotely via Zoom at the following link or phone number.  
Members of the public participating by Zoom wishing to speak should use the “raise hand”  
feature or dial *9. When called upon, unmute yourself or dial *6. In order to get the full Zoom  
experience, please make sure your application is up to date.  
iPhone One-Tap: US: +16699006833,,86497915405# US (San Jose)  
+14086380968,,86497915405# US (San Jose)  
Join by Telephone (for higher quality, dial a number based on your current location) US:  
888 788 0099 (Toll Free) or 877 853 5247 (Toll Free)  
Webinar ID: 864 9791 5405  
International numbers available: https://bayareametro.zoom.us/u/kbaftxIULO  
Detailed instructions on participating via Zoom are available at:  
https://bayareametro.zoom.us/u/kdR1hznEgA  
Members of the public may participate by phone or Zoom or may submit comments by email at  
info@bayareametro.gov by 5:00 p.m. the day before the scheduled meeting date. Please  
include the committee or board meeting name and agenda item number in the subject line. Due  
to the current circumstances, there may be limited opportunity to address comments during  
the meeting. All comments received will be submitted into the record.  
Clerk: Wally Charles  
Roster  
Adina Levin, Chair and Warren Cushman, Vice Chair  
Bob Allen, Hillary Brown, Zack Deutsch-Gross, Anne Olivia Eldred, Dylan Fabris, Gerry Glaser,  
Ian Griffiths, Dwayne Hankerson, Wendi Kallins, Charley Lavery, Corina Lieu, Emily Loper,  
Sebastian Petty, Phillip Pierce, Abibat Rahman-Davies, Terry Scott, and Brian Stanke  
1. Call to Order / Roll Call / Confirm Quorum  
A quorum of the Customer Advisory Group shall be a majority of its voting members  
(10).  
2. Compensation Announcement (Clerk)  
3. Consent Calendar  
3a.  
Minutes of the February 23, 2024 Meeting  
Action:  
Board Approval  
Attachments:  
4. Information  
4a.  
Regional Network Management Performance Measures  
The Regional Network Management Council’s Charter and Work Plan  
call for the development of new performance measures that provide  
insight into the experience of transit riders and an overview of transit  
operations in the region, and that inform the continuous improvement of  
the RNM framework. This item presents a proposed approach for initial  
RNM performance measures.  
Action:  
Information  
Presenter:  
Allison Quach, MTC  
Attachments:  
4b.  
Transformation Action Plan Action 25: Paratransit Eligibility Draft Report  
Draft report on Transformation Action Plan Action 25: Adopt  
standardized eligibility practices for programs that benefit people with  
disabilities.  
Action:  
Information  
Presenter:  
Drennen Shelton, MTC and John Sanderson, CCCTA  
Attachments:  
4c.  
Regional Network Management Programs Update  
Verbal update on recent and upcoming activities related to the RNM  
Council’s work plan.  
Action:  
Information  
Presenter:  
Allison Quach, MTC  
Attachments:  
5. Public Comment / Other Business  
Customer Advisory Group members and members of the public participating by Zoom  
wishing to speak should use the “raise hand” feature or dial *9. When called upon,  
unmute yourself or dial *6.  
6. Adjournment / Next Meetings  
The next meeting of the Regional Network Management Customer Advisory  
Group will be held on Friday June 28, 2024 at the Bay Area Metro Center, 375  
Beale Street, San Francisco, CA. Any changes to the schedule will be duly  
noticed to the public.