The Metropolitan Transportation Commission (MTC) and Bay Area transit agencies remind residents that just one week remains to weigh in on suggested improvements to the region’s Clipper® transit fare-payment system. MTC and transit operators invite riders to visit futureofclipper.com by June 1 to take a short survey on what the next generation of Clipper should include to meet the goal of a cost-effective and customer-focused system that supports a modern and seamless travel experience.
Now accepted by 22 public transit operators, Clipper collects fares for more than half of all Bay Area transit trips, about 800,000 trips each weekday. While the 10-year-old system generally gets high marks from riders — 93 percent of customers are satisfied or very satisfied — MTC and its partner agencies are working to improve the Clipper system to take advantage of technologies and new fare-payment trends such as mobile device integration.
Earlier surveys and other customer-research efforts have yielded information from transit riders about payment preferences (cards, mobile phone apps, etc.), equipment, websites, accessibility features, security and privacy, integration with other services, transit benefits, transit subsidy programs, customer service, account management and fees.
The online survey opened April 19 and closes on June 1. It is available in English, Spanish, Chinese and Vietnamese. Interested members of the public also can send email to email@example.com, leave voicemail at 415.778.6680 or write to MTC-Clipper Feedback, Bay Area Metro Center, 375 Beale Street, San Francisco, CA 94105. MTC manages Clipper on behalf of the participating transit operators.
Clipper is accepted on Muni, BART, AC Transit, Caltrain, SamTrans, VTA, Golden Gate Transit and Ferry, and San Francisco Bay Ferry as well as on City Coach, County Connection, Dumbarton Express, Fairfield-Suisun Transit, Marin Transit, Petaluma Transit, Santa Rosa CityBus, SolTrans, Sonoma County Transit, Tri Delta Transit, Union City Transit, VINE, WestCAT and Wheels.