Mobility Managers: Helping People Get Around

Mobility Management is a set of services that help “transportation-disadvantaged” groups – older adults, people with disabilities and people with low incomes – get to where they need to go.
A smiling visually-impaired person with a white cane on a public bus.
Credit
Indianapolis Public Transportation Corp.; Indianapolis, IN

What are mobility managers?

Mobility managers are organizations (nonprofits or public agencies) that help people learn about their transportation options. Mobility managers connect eligible individuals with customized information to get where they need or want to go. 

A call center operator.
Credit
CDC via Unsplash

What type of transportation information is available?

Information is personalized, based on what a person needs or wants. Mobility managers provide details on all the available transportation options for each trip a person wants to take. 

A smiling older adult paying for transit with Clipper on her mobile phone.
Credit
Noah Berger

What services can I learn about from a mobility manager?

Mobility managers can provide details about trip planning assistance or fare subsidies, or refer you to a community shuttle, taxi program, paratransit services, a vanpool program, a ridehail service, or other programs like travel training that will teach you how to use a particular type of transportation.

Silhouette of a ferry passenger next to onboard bike racks, as the boat passes under the San Francisco-Oakland Bay Bridge.
Credit
Noah Berger

Why is mobility management important?

Mobility managers make it easy for you learn about all of the available transportation options for which you qualify – all in one place! In the Bay Area, MTC is working to have mobility managers in each county.

A smiling wheelchair user exiting an elevator in a transit station.
Credit
Heather D Moran/SFMTA Photographer

Part of the Coordinated Plan.

Mobility management is just one recommendation in MTC’s Coordinated Public Transit-Human Services Transportation Plan – the Bay Area’s blueprint for planning, funding and coordinating strategies that serve transportation-disadvantaged communities.

Learn about mobility management in your area.