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MTC, BATA Urge Travelers to Get on the FasTrak®

Short Videos Answer Customers' Questions
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MTC and the Bay Area Toll Authority (BATA) remind travelers that FasTrak® is the easiest way to pay tolls on the Bay Area’s toll bridges — and the only way to use the region’s growing network of Express Lanes. To answer customers’ questions about electronic toll collection, MTC and the FasTrak Customer Service Center recently released a series of short videos:

FasTrak customers already account for about three-quarters of all crossings at the Antioch, Benicia-Martinez, Carquinez, Dumbarton, Richmond-San Rafael, San Francisco-Oakland Bay and San Mateo-Hayward bridges. The January 2021 launch of a new all-electronic toll system at the Bay Area’s state-owned toll bridges highlights the FasTrak convenience advantage. The transition to the new system was seamless for customers who pay their tolls with a FasTrak toll tag or with a License Plate Account, which links a license plate to a credit card and charges that card whenever the vehicle crosses a toll bridge. Customers also can use the bayareafastrak.org website to make a one-time payment, which allows the traveler to pay a toll online up to 30 days in advance of a bridge crossing or within 48 hours afterwards.

Patrons who are not enrolled in any of these programs now receive a monthly invoice for their toll bridge crossings. Automated, high-speed cameras capture images of customers’ license plates, and the FasTrak customer service center processes these images and then mails an invoice each month to the address at which the vehicle is registered with the Department of Motor Vehicles. Customers who do not have FasTrak or a License Plate Account — and who do not use the online one-time payment option — are required to return invoices with payment within 30 days.

MTC and BATA encourage customers who do not already have FasTrak to open accounts online at bayareafastrak.org or by phone at 1-877-229-8655 (BAY-TOLL). Customers also may obtain FasTrak tags at select Costco and Walgreens stores. View the map of retail locations at which FasTrak toll tags are available. FasTrak tags purchased at Costco or Walgreens must be registered online. A $20 deposit per tag will apply if the account is not funded with a credit card. Drivers who would rather replenish their FasTrak accounts with cash can do so at more than 100 Cash Payment Network locations. More information about License Plate Accounts and one-time payments also is available at bayareafastrak.org.

BATA administers all toll revenues from the region’s seven state-owned toll bridges.

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