Accessibility

MTC strives to provide accessible communications to all Bay Area residents, providing accommodations required by the Americans with Disabilities Act (ADA).

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The Americans with Disabilities Act (ADA), prohibits discrimination on the basis of disability. MTC provides ADA accommodations for people with Hearing and Speech Impairments, Visual Impairments and more.

For assistance, please contact:

MTC Public Information Office

Phone: (415) 778-6757
TDD/TTY Phone: (415) 778-6769
Email: info@bayareametro.gov

For People with Hearing & Speech Impairments

Assistive listening devices

Assistive listening devices are available when attending a meeting in person at the Bay Area Metro Center.

Devices may be requested from the committee secretary. Advance notice is preferred by contacting:

MTC Public Information Office:
TDD/TTY Phone: (415) 778-6769
Phone: (415) 778-6757
Email: info@bayareametro.gov

ADA accommodations

For a sign language interpreter, reader, written materials or other ADA accommodations, please notify us at least three working days in advance (five days’ notice is preferred), and every effort will be made to provide assistance.

Printed materials are available in alternative formats upon request. Please contact MTC for more information:

MTC Public Information Office:
TDD/TTY Phone: (415) 778-6769
Phone: (415) 778-6757
Email: info@bayareametro.gov

TTY roadside emergency call boxes

Access to roadside emergency call boxes in the nine counties of the San Francisco Bay Area is now available with TTY keyboards and screens.

Similar communication systems are also present in bridge call boxes on the Carquinez, San Mateo-Hayward and Benicia-Martinez bridges.

MTC SAFE is working to install additional bridge call boxes on the remaining Caltrans-owned toll bridges.

All TTY call boxes connect to 511's private call-answering center, with the ability to receive and respond to TTY calls.

For People with Visual Impairments

Request a reader to attend meetings

Readers may be requested to attend meetings, with a minimum of three working days in advance of the meeting. Five days’ notice is preferred. Please contact MTC for more information:

MTC Public Information Office:
TDD/TTY Phone: (415) 778-6769
Phone: (415) 778-6757
Email: info@bayareametro.gov

Request audio recording or Braille translation

Requests for meeting agendas and routine agenda item write-ups must be received at least three working days in advance of the meeting (five days’ notice is preferred).

For people with voice synthesizer-equipped computers, agendas and meeting materials are available in the Meetings section of this website, and we offer written materials by electronic transfer or on CD. Otherwise, the usual means of translation will be audio recording or Braille.Please contact MTC for more information:

MTC Public Information Office:
TDD/TTY Phone: (415) 778-6769
Phone: (415) 778-6757
Email: info@bayareametro.gov

Other written communications may be requested through the Public Information Office noted above.

We take into account your specific needs, cost, time constraints and the type of documents to be provided, choosing between audio recordings, Braille translations or electronic transmission via computer or CD.

Please note that we may take up to four weeks to copy lengthy reports and documents. There may be a charge for the cost of copying.

Screen Readers & Transcripts

Website accessibility — screen readers

Our website can be used with screen readers.

Most of the images on our web site also have text image tags that should be readable if your browser supports this function.

We also have a site index.

If a web page has an online form or document that is not accessible, please contact:

MTC Public Information Office:
TDD/TTY Phone: (415) 778-6769
Phone: (415) 778-6757
Email: info@bayareametro.gov

Request for transcripts

MTC posts live audio/video streams from meetings of the full commission and selected committees on our website. Live streams recordings are available in the Meetings section of this website.

If you are hearing impaired and need a transcript of these materials, please contact:

MTC Public Information Office:
TDD/TTY Phone: (415) 778-6769
Phone: (415) 778-6757
Email: info@bayareametro.gov

Staff Contact

If you have a concern regarding MTC’s compliance with the Americans With Disabilities Act, please contact:

Denise Rodrigues, Director of Administrative Services & Equal Opportunity Employment Officer
Phone: (415) 778-5297
Email: drodrigues@bayareametro.gov

Complaint Procedure

Responsible Employee

MTC’s Director of Administrative Services, Denise Rodrigues, has been designated as the MTC employee to coordinate its efforts to comply with and carry out its responsibilities under federal and state laws governing accessibility of MTC facilities and programs, including 28 CFR Part 35.107 and 49 CFR Part 37.17. Her full contact information is as follows:

Denise Rodrigues, Director of Administrative Services & Equal Opportunity Employment Officer
Metropolitan Transportation Commission
375 Beale Street
San Francisco, CA 94105
Phone: (415) 778-5297
Email: drodrigues@bayareametro.gov

Informal Complaint Procedure

Any applicant, program beneficiary, or member of the public who believes MTC is not in compliance with the Americans with Disabilities Act and/or MTC Executive Director’s Management Memorandum 301 is encouraged to take his or her concerns to the Director of Administrative Services for an informal investigation.

The Director of Administrative Services will respond to such concerns in a timely manner, reporting back to the individual or group within five working days.

Formal Complaint Procedure

If the matter is not resolved informally to the complainant's satisfaction, the complainant may file a written complaint with the MTC Deputy Executive Director, Operations, specifying the complainant's allegation of discrimination and the relief sought.

The Deputy Executive Director, Operations, will designate a Complaint Review Officer (CRO) to gather information relevant to the complaint, recommend findings, and prepare a proposed response. The CRO shall have 10 working days to review the complaint and propose a resolution to the Deputy Director, Operations. The Deputy Director, Operations, shall respond to the complainant in writing within 15 working days of receipt of the complaint, including in the response notification of the complainant's right to appeal, as described below.

If the complainant is not satisfied with the Deputy Director, Operations' response, then s/he may notify the Deputy Director, Operations, in writing within 5 working days that an appeal to the Commission is desired. The Chair of MTC's Administration Committee will appoint a three-Commissioner panel, which will review the complaint and the Deputy Director, Operations' response and recommend a final determination regarding the complaint to the Administration Committee. The decision of the Administration Committee shall be the final agency determination.

A formal complaint or written appeal therefrom may be submitted to:

Andrew B. Fremier, Deputy Executive Director, Operations
Metropolitan Transportation Commission
375 Beale Street
San Francisco, CA 94105
Email: afremier@bayareametro.gov