Contact MTC
We want to hear from you. Contact MTC with questions or comments.
Main Line: (415) 778-6700
Public Information: (415) 778-6757
TDD/TTY Phone: Dial 711 and ask to be relayed to (415) 778-6700
Library: (415) 778-5236
Fax (Receiving): (415) 536-9800
Email: info@bayareametro.gov
FasTrak or Clipper Customer Service
Have a FasTrak complaint? Email fastrak@bayareametro.gov or call (415) 778-6703
Have a Clipper complaint? Email clipper@bayareametro.gov or call (415) 778-6790
Address & Map
MTC is located at:
Bay Area Metro Center
375 Beale Street
San Francisco, CA 94105
The Bay Area Metro Center is just blocks from the Salesforce Transit Center and the San Francisco Ferry Building. It is easily accessible by public transit (BART, Muni, Caltrain and ferry).
Please note that parking can be difficult. There are public and private parking garages in the area, and limited metered street parking.
FasTrak, Clipper & 511 Customer Service
FasTrakCustomer Service
Phone: (877) 229-8655
Out of state callers: (415) 486-8655
If you believe your issue is not being handled appropriately by FasTrak Customer Service, please call BATA’s FasTrak team at (415) 778-6703.
Clipper Customer Service
Phone: (877) 878-8883
Email: custserv@clippercard.com
If you believe your issue is not being handled appropriately by Clipper Customer Service, please email MTC’s Clipper team at clipper@bayareametro.gov or call (415) 778-6790.
511 Comments
Visit the 511 suggestions page.
Accessibility Questions
Call MTC’s Public Information Office at (415) 778-6757 for help with accessing MTC documents or meetings.
For the Press - Media Contacts
Public Information Hotline: (415) 778-6757
Email: info@bayareametro.gov
John Goodwin, Assistant Director, Communications
Phone: (415) 778-5262
Email: jgoodwin@bayareametro.gov
Rebecca Long, Director, Legislation and Public Affairs
Phone: (415) 778-5289
Email: rlong@bayareametro.gov
Read MTC’s latest news releases and articles.