Contact MTC
We want to hear from you. Contact MTC with questions or comments.
Main Line: (415) 778-6700
Public Information: (415) 778-6757
TDD/TTY Phone: (415) 778-6769
Library: (415) 778-5236
Fax (Receiving): (415) 536-9800
Email: info@bayareametro.gov
Accessibility Questions
Call MTC’s Public Information Office at (415) 778-6757 for help with accessing MTC documents or meetings.
For the Press - Media Contacts
Public Information Hotline: (415) 778-6757
Email: info@bayareametro.gov
John Goodwin, Assistant Director, Communications
Phone: (415) 778-5262
Email: jgoodwin@bayareametro.gov
Rebecca Long, Acting Director, Legislation and Public Affairs
Phone: (415) 778-5289
Email: rlong@bayareametro.gov
Read MTC’s latest news releases and articles.
Address & Map
MTC is located at:
Bay Area Metro Center
375 Beale Street
San Francisco, CA 94105
The Bay Area Metro Center is just blocks from the Salesforce Transit Center and the San Francisco Ferry Building. It is easily accessible by public transit (BART, Muni, Caltrain and ferry).
Please note that parking can be difficult. There are public and private parking garages in the area, and limited metered street parking.
It’s also where you can find The Hub, the one-stop storefront “shop” for all the programs and services of MTC, the Association of Bay Area Governments and the Bay Area Air Quality Management District.
Download the Bay Area Metro Center neighborhood map.
Customer Service at The Hub
Note: The Hub is temporarily closed, due to the pandemic.
The Hub is a one-stop shop for all the programs and services of MTC, the Association of Bay Area Governments and the Bay Area Air Quality Management District.
The Hub is located on the ground floor of the Bay Area Metro Center at 375 Beale Street, and is open Monday-Friday from 8:00 a.m. to 6:00 p.m., and on Saturdays from 9:00 a.m. to 1:00 p.m.
Staff at The Hub provide personalized travel information about transit routes and schedules, bicycle routes, transit passes and more, and can help you if you:
- Need a FasTrak® toll tag
- Need to load cash value or passes on your Clipper® transit fare card
- Want to pay cash for your Bay Wheels membership
- Need help finding your best Bay Area bus route
- Need an Air District permit
- Want a Bay Trail map
FasTrak, Clipper & 511 Customer Service
FasTrakCustomer Service
Phone: (877) 229-8655
Out of state callers: (415) 486-8655
If you believe your issue is not being handled appropriately by FasTrak Customer Service, please call BATA’s FasTrak team at (415) 778-6703.
Clipper Customer Service
Phone: (877) 878-8883
Email: custserv@clippercard.com
If you believe your issue is not being handled appropriately by Clipper Customer Service, please email MTC’s Clipper team at clipper@bayareametro.gov.
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