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News Release

New Oakland Clipper® Customer Service Center Serves East Bay Customers

Oakland, CA — Clipper customers in the East Bay now have a more convenient option to access in-person customer service for the regional transit fare-payment system. In partnership with AC Transit, Clipper now has a third in-person customer service center — located at AC Transit headquarters, 1600 Franklin Street in Oakland (between 15th and 17th streets).

Customers can come to the new customer service center to:

  • Get a new adult Clipper card.
  • Get a new Senior or regular (non-personalized) Youth Clipper card (you will get your card on the spot).
  • Apply for an AC Transit personalized Youth Clipper card, required to purchase an AC Transit 31-Day Youth pass (youths will receive their personalized card in the mail).
  • Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked).
  • Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be surrendered at the time of replacement).
  • Check your card balance.
  • Load all participating transit agency passes as well as cash value.



Customers must still contact the Clipper Customer Service Center by phone (877-878-8883) or by visiting https://www.clippercard.com/ClipperWeb/index.do  to request a refund, get a card unblocked, resolve billing disputes, or obtain a transaction history.

The new Clipper Customer Service Center is the first to open in the East Bay. Its hours are 8 a.m. to 5 p.m., Monday through Friday.

Prior to the opening of the new center, Clipper customers had to travel to one of Clipper’s two San Francisco customer service centers, located in the Embarcadero BART/Muni station and in the San Francisco Ferry Building, to get customer service in person.

“We know that it can be a hardship for people to travel to San Francisco to replace a card that they use every day,” said Carol Kuester, director of the Metropolitan Transportation Commission’s Electronic Payments section. “We hope this new location, near both the 12th St. and 19th Oakland BART stations, will make it easier for our East Bay customers to access the in-person Clipper services they need.”

East Bay Clipper customers also have other options for limited in-person services at the following locations:

  • BART Customer Service – Customers can apply for a non-personalized Youth Clipper card (card will be sent in the mail), apply for and get a Senior Clipper card, get an adult Clipper card, and add value to a card.

     

    BART Customer Service

    Lake Merritt BART station

    Monday-Friday, 7:30 a.m.-5 p.m.

  • My Transit Plus – Customers can apply for a non-personalized Youth Clipper card (card will be sent in the mail), apply for and get a Senior Clipper card, get an adult Clipper card, and add value to a card at these retail kiosks. My Transit Plus is available at the following locations:

     

    Bay Fair BART station

    Monday-Friday, 1:30-4 p.m., 4:30-7 p.m.

    Coliseum/Oakland Airport BART station

    Monday-Friday, 1:30-4 p.m., 4:30-7 p.m.

    Richmond BART station

    Monday-Friday, 10 a.m.-6 p.m.

    Walnut Creek BART station

    Monday/Wednesday/Friday, 1:30-4 p.m., 4:30-7 p.m. and Tuesday/Thursday, 7-9:30 a.m., 10 a.m.-12:30 p.m.

  • Partner Transit Agencies – Customers can apply for and get a Senior Clipper card on the spot and apply for a Youth Clipper card (Youth cards will be mailed). Locations are:

     

    County Connection Customer Service Center, 2477 Arnold Industrial Way, Concord

    Monday-Friday 8 a.m.-12 p.m., 1-5 p.m.

    Tri Delta Transit Customer Service Center, 801 Wilbur Avenue, Antioch

    Monday-Thursday 7 a.m.-6 p.m. and Friday 8 a.m.-5 p.m.

    WHEELS Livermore Transit Center, 2500 Railroad Avenue, Livermore

    Monday-Friday 5 a.m.-6:45 p.m.

  • Concord Police Station – Seniors can apply for and get a Senior Clipper card on the spot. The police station is a short walk from the Concord BART station.

     

    Concord Police Station Community Service Desk, 1350 Galindo Street, Concord

    Monday-Friday 8 a.m.-8 p.m. and Saturday 10 a.m.-2 p.m.



Customers can also get adult Clipper cards at Walgreens and other participating retailers, as well as load value on any type of Clipper card at these locations. Customers can find retailers near them at clippercard.com/retail.

Clipper is a project of the Metropolitan Transportation Commission, the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area.

Contacts:

Brenda Kahn, (415) 778-6773

Lysa Hale, 510-325-7319